• At Xavier Smartware, we strive to provide our customers with high-quality tech gadgets. If you are not completely satisfied with your purchase, please read our Return and Refund Policy below.

    1. Return Policy

    We only accept returns for damaged or defective products. If you receive a product that is damaged or defective upon delivery, please contact us within 7 days of receiving the item.

    To be eligible for a return:

    • The product must be in its original condition and packaging.

    • You must provide proof of purchase (order number or receipt).

    2. How to Request a Return

    To initiate a return, please follow these steps:

    1. Contact us at [email protected] within 7 days of receiving the product. Provide your order number, a description of the issue, and photographs of the damaged or defective product.

    2. We will review your request and provide instructions on how to return the item.

    3. Once we receive the returned product and verify the issue, we will process a refund or exchange as appropriate.

    3. Refund Policy

    Refunds are only offered for damaged or defective products. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    4. Non-Returnable Items

    • Products that have been used or damaged due to customer negligence are not eligible for a return.

    • Products without the original packaging or tags are not eligible for a return.

    • Products that are returned after the 7-day return window will not be accepted.

    5. Shipping Costs

    Customers are responsible for the shipping costs associated with returning the product, unless the item is defective or damaged upon delivery. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the safe return of the product.

    6. Exchanges

    If you receive a damaged or defective item and would prefer an exchange, please contact us at [email protected] within 7 days of receipt, and we will arrange for a replacement.

    7. Contact Us

    For any questions or assistance with returns or refunds, please contact us:

    Email: [email protected]

    We appreciate your understanding and cooperation in following our Return and Refund Policy.